EN / IT

SITE POLICY

 

GENERAL CONDITIONS OF SALE

of the website “www.dmag.eu”

 

 1. Subject

 1.1  The General Conditions of Sale published herein shall govern the agreement of sale (hereinafter, for the sake of brevity, the “Agreement”) to users of the website (hereinafter, for the sake of brevity, the “Purchasers” or “Purchaser”), through electronic means, of goods (hereinafter, for the sake of brevity, the “Item” or “Goods”) displayed on the website www.dmag.eu (hereinafter, for the sake of brevity, the “Website”), managed by Proiezione S.R.L. - with headquarters in Milan, Via Manzoni, 44 - 20121 Milan, Italy, VAT No.: 09287400155 (hereinafter, for the sake of brevity, “DMAG”). 

1.2  The General Conditions of Sale published on the Website shall be viewed and acknowledged by the Purchaser prior to the purchase of an Item; by sending the purchase order, the Purchaser acknowledges having reviewed and accepted said conditions.

1.3   Moreover, Purchasers will benefit from the protection provided for in the event of entering into distance agreements pursuant to Title III, Section II, of the Legislative Decree No. 206 of 6 September 2005 (“Consumer Code”), as well as all further statutory protections set out for Purchasers under the same Consumer Code http://www.codicedelconsumo.it/.

1.4  The sections “Shipment and Delivery”, “Returns and Refunds” and “Payment Methods” found in the Customer Service & Info section of the Website shall be considered to be an integral and substantial part of these General Conditions of Sale.

 

 2. Conclusion of the Agreement

 2.1  In order to purchase Goods, the Purchaser shall send their purchase order and carry out payment according to the procedures described in the relevant sections.

2.2  In particular, the steps to proceed with a purchase are as follows:

       a)    the Purchaser may have free access to the Website and view the main features of the displayed Goods, including their price, as well as the images published to illustrate the Goods themselves;

       b)    the Purchaser can select one or more Goods which he/she intends to purchase, by including them in a virtual “shopping bag”. The contents of the shopping bag can always be viewed by the Purchaser prior to placing the order; moreover, by accessing the shopping bag,
              the Purchaser can find out, before buying and paying, any information related to the purchase of the Goods, including shipping charges and estimated delivery times;

       c)     to make the purchase, the Purchaser shall register on the site, by providing their e-mail address and choosing a password, which will allow them to access the Website;

       d)    as an alternative to the Website registration, the Purchaser will be able to make the purchase as a guest. In this case, the data required to complete the order will be kept in DMAG database only for the period of time necessary for the execution of the order,
              and the Purchaser will be asked to enter the same data for each new order; 

       e)     in order to complete the order, the Purchaser shall also enter the shipping address and data required for payment in the “shopping bag” section; 

       f)      the Purchaser may change the selected Goods and data entered up until the final submission of the order, which takes place by selecting the “Check out” button in the “Payment” section.

2.3  The Purchaser can make payments by credit card, bank transfer. More in-depth information regarding payment methods is available in the “Customer Service & Info” section of the Website.

2.4  Once the purchase order has been received, DAMG will send an order confirmation receipt to the Purchaser’s provided e-mail address containing a summary of the information in relation to the purchase and will proceed with the order itself. In any case, the order shall be deemed to be accepted and, consequently, the agreement shall be deemed to be concluded when the Purchaser receives the order confirmation in his/her provided e-mail account.

2.5  The Agreement will be filed in pdf format and sent using said e-mail address; it will also be stored electronically by DMAG.

 

 3. Rights and Obligations of the Parties 

3.1  DMAG will carry out the delivery of the Goods to the address provided by the Purchaser in the purchase order, using a dedicated carrier. More in-depth information regarding the shipping timeframes, costs and locations can be found in the “Shipment and Delivery” in the Customer Service & Info section of the Website.

3.2  DMAG assumes no responsibility for any errors in delivery due to inaccuracies or incompleteness when filling in the purchase order by the Purchaser, or for any damage incurred to the Goods after delivery by the carrier, or for any delivery delays caused by the carrier, weather conditions, international customs issues or by other circumstances which are beyond DMAG's control.

3.3  In the event that one or more Goods are unavailable, DMAG will notify the Customer by sending an e-mail to the e-mail address he/she provided at the time of registering on the Website.
In this case, DMAG will refund the Customer - by crediting the Purchaser’s payment card or account provided for purchase - for the sale price and also, where the purchase relates only to the one Item which is unavailable, the shipping costs. Subject to the Purchaser’s consent, DMAG may send an Item other than the one ordered, of equivalent value.

3.4  In any event, the unavailability of one or more Goods ordered shall not provide grounds for cancellation of the entire order by the Purchaser.

3.5  At the time of delivering the Goods by the carrier responsible for their transport, the Purchaser shall check, in the presence of the carrier:

       a)    that the packaging used to transport the Goods is undamaged and not tampered with, even only in the materials used to seal the Goods;

       b)    that the quantity and type of Goods ordered is as indicated in the delivery note and order.

3.6  Should the Purchaser find any irregularities or discrepancies, he/she must immediately notify the carrier upon delivery of the Goods.

3.7  The Purchaser is solely responsible for the accuracy and correctness of the information and data he/she provides to DMAG and shall undertake to promptly notify them of any changes in the previously provided data.

 

 4. Conformity of the Goods

4.1  DMAG shall undertake to ensure that the description and/or photographic representation of the Goods on the Website are as faithful as possible to the Goods themselves.

However, given the fact that the image quality may depend on the IT tools used by the Purchaser, the Purchaser’s perception of the description or photographic representation of the Goods may not correspond exactly to the Goods themselves; therefore, the images and videos accompanying the presentation of the Goods must be published on the Website as a mere description.

4.2  In the event that the Goods delivered are found to be faulty or different from the Goods ordered, DMAG shall undertake to provide the Customer with a legal guarantee of conformity, to be effective under the terms and conditions pursuant to Articles 128 et seq. of Legislative Decree No. 206/2005. In particular, the Purchaser shall have the right to request, as an alternative:

       a)    the delivery of Goods which are identical to those ordered according to stock availability, or

       b)     the refund of the price of the Goods and shipping costs.

4.3  The guarantee provided for in this article shall apply only when the Goods that have been handled with due diligence and in accordance with their intended purpose, as well as upon the Purchaser presenting the delivery note received and order number.

4.4  In any case, the guarantee referred to in this article shall not apply with regard to defects resulting from the Item’s normal wear and tear.

 

 5. Withdrawal 

5.1  In accordance with the provisions of the Consumer Code, the Purchaser is entitled to withdraw from the agreement without paying penalties and without specifying their reasons, starting from the receipt of the order confirmation sent by DMAG and within fourteen business days from receipt of the Goods.

5.2  Should he or she wish to exercise this right of withdrawal, the Purchaser shall send the relevant notification to DMAG within said period of 14 business days from the date of delivery of the Goods.

5.3  In the case of exercising this right of withdrawal, the Purchaser is also obliged to return the Item(s) to DMAG no later than two weeks from the sending of said notification.

5.4  More in-depth information concerning the procedure and instructions to be followed to exercise the right of withdrawal and related expenses can be found in the “Returns and Refunds” section of the Website.

5.5  An essential condition to exercise the right of withdrawal will be the substantial integrity of the product being returned. It is sufficient that the Goods be returned in a normal state of preservation, being safeguarded and, where necessary, handled using normal diligence and with all security seals still attached and in tact. 

5.6  In particular, the Goods must be returned:

       a)    properly packaged in their original packaging, in perfect condition for resale (not ruined, damaged or dirtied) and with all accessories and documentation where present;

       b)    bearing the delivery note (found in the original packaging), to allow DMAG to identify the Purchaser (Order number, name, surname and address);

       c)     without manifest signs of use, apart from those associated with the performance of a normal test of the Item.
               They should not bear any traces of prolonged use (over several minutes), exceeding the time required for a trial and shall not be in a condition that does  not allow them to resold.

5.7  The costs of returning the Goods shall be borne either by the Purchaser or DMAG, as specified more clearly in the “Returns and Refunds” section of the Website.

5.8  As a result of the Purchaser exercising his/her right of withdrawal in accordance with these General Conditions of Sale, DMAG shall refund the customer for the same amounts paid by crediting the payment card or checking account provided for the purchase. The refund shall be authorized within 14 business days from the date when DMAG receives the merchandise indicated for the return. 

5.9  Where the Purchaser fails to comply with the conditions laid down in Article 5.5 and 5.6, the Seller reserves the right to deduct an amount corresponding to the decreased value of the returned Goods from the refund of the amounts paid by the Purchaser, giving proper notice to the Purchaser.

Following this communication, the possibility remains for the Purchaser to regain, at his/her own expense, the products in the condition in which they were returned to the Seller.

5.10 The right of withdrawal, however, shall not apply in relation to:

        a)    customised Goods or Goods which, by their nature, cannot be returned or are liable to deteriorate or change rapidly;

 

 6. Protection of personal data 

6.1  DMAG undertakes to respect the confidentiality of personal information collected when registering on the Website and/or provided at the time of purchase by the Purchaser, and to process it in accordance with the rules laid down under Legislative Decree. 196/03.

6.2  In this regard, please refer to the detailed information outlined in the “Privacy” section.

 

 7. Miscellaneous 

7.1  DMAG reserves the right to modify, at any time, the present General Conditions of Sale.

7.2  The General Conditions of Sale applicable to the sale of each Item will be those published on the Website on the date of the order of the Item itself. The Purchaser, therefore, must read and agree to the General Conditions of Sale before making any purchase.

7.3  Should any provision of these General Conditions of Sale be deemed void or invalid, the present General Conditions of Sale shall, in any case, remain valid and effective in the remaining parts.

7.4  DMAG's mere tolerance or failure to dispute any non-compliance by the Purchaser with the information contained in the General Conditions of Sale shall not be interpreted as tacit acceptance of such non-fulfilment, nor as a desire to waive the provisions agreed between the parties.

 

 8. Communications

8.1  For any communication and/or request for assistance and/or complaints relating to the Goods purchased, the Purchaser may contact DMAG at the addresses indicated in “Stores & Contacts” section of the Website.

 

 9. Applicable Law and Settlement of Disputes

9.1  The present General Conditions of Sale are governed by Italian law and shall, therefore, be interpreted and enforced accordingly.

9.2  In the event of a disservice or dispute between Proiezione S.R.L. - DMAG and one of our users/customers, we guarantee, as of now, our participation in an attempt to achieve a friendly solution, which the user can put forward on "RisolviOnline"an independent and institutional service provided by the Arbitration Chamber of Milan’s Chamber of Commerce, which makes it possible to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and secure manner.

 

Summary Window prior to Order Acceptance:

Products purchased on this Website are sold directly by Proiezione S.R.L. with headquarters in Milan, Via Manzoni 44 - 20121 Milan, VAT No.: 09287400155 (hereinafter, for the sake of brevity, “DMAG”). For further information, refer to the Legal Section. You will also find information about orders and shipping, refunds and returns of products purchased on this Website in the “Customer Service & Info” section of the Website. Remember that, even after your purchase, you can always contact DMAG using the following “Stores & Contacts” section.

You have the right to withdraw from the agreement concluded with DMAG, without any penalty and without specifying the reason within fourteen (14) days from the day of receipt of the products purchased on this Website. To cancel the agreement, you must send an e-mail to [email protected] to request a return authorisation number. The written request must contain the order number, the code of the item being returned and the reason for the return: refund, change of size/colour. Once the written request has been received, [email protected] will send you a written confirmation with a return authorisation number. You must write this return authorisation number on the return tag attached to each item and on the outside of the box.

The right of withdrawal being properly exercised shall depend on the following conditions also being met: 
a. The return tag and security seals must still be intact and attached to the returned items. They must not be removed or cut in any way. 
b. The items must not have been worn, washed or altered in any way and must not show any sign of use. The soles of footwear must be in perfect condition and must not be marked in any way. 
c. Items must be returned with all original tags, packaging and other accessories (bags, hangers, garment bag, etc.) that were received with your order; the returned products must be delivered to the forwarding agent within fourteen (14) days starting from when you notify DMAG of your decision to withdraw from the agreement.
The shipping costs for the return of items purchased at full price (prices published in the colour black) shall be borne by DMAG.
The shipping costs for the return of items discounted (prices published in the colour red) shall be borne by the customer.
Any customs charges shall also be paid either by the customer or by DMAG, specified it detail in the “Customer Service & Info” section of the Website.
DMAG recommends that all returns be shipped via DHL using the codes provided by our customer service. If you wish to use another carrier other than DHL, you will be responsible for all transportation costs and there will be an additional charge of 10% of the total value of the returned goods.

All information on the subject of withdrawal is available in the Legal Section -  “General Conditions of Sale” found in the Customer Service & Info section of the Website. 

 

 

CONDITIONS OF WEBSITE USE TRADE POLICY

 

General Conditions

The Website www.dmag.eu is managed by Proiezione SRL with headquarters in Milan, Italy, Via Manzoni 44 - 20121 Milan, VAT No.: 09287400155 (hereinafter, for the sake of brevity, “DMAG”).
Access and navigation of the website www.dmag.eu are governed by these Conditions of Use, so by accessing and browsing the website www.dmag.eu, users shall agree to comply with such Conditions.
Access to the Website and its services is intended solely for personal use unrelated to any commercial, business or professional activity. 

 

Intellectual Property

 The site and its contents (by way of example and not limited to: the works, images, pictures, dialogues, music, sounds and videos, documents, drawings, figures, menus, webpages, graphics, colours, patterns, tools, fonts and website design), as well as the trademarks and distinctive signs used by DMAG in connection with the sale of goods, are protected by intellectual property regulations. Consequently, it is forbidden to reproduce, communicate, distribute, publish, alter or change, in any way or for any purpose, the Website content, trademarks and distinctive signs used by DMAG unless expressly authorised by Universal or by other rights holders where present.

The trademarks and distinctive signs present on the Website used to distinguish the products sold on www.dmag.eu are the property of their respective owners and are used within the Website only for the purpose of distinguishing, describing and advertising the Goods for sale.

 

Website Use

 The user is solely responsible for his/her use of the Website and its content, and is solely responsible for the safeguard and proper use of his/her personal information, including the credentials used to access the Website and any harmful consequences that may result from incorrect use, loss or theft of such information.

Excluding liability for intent and gross negligence, DMAG assumes no liability for use of the Website and its content by the user that does not comply with current regulations, nor for providing incorrect or fake information, or data that pertains to third parties without the express consent of the latter.

DMAG assumes no liability in relation to the malfunctioning of the Website or to damages caused to the user by using the Website, which are not causally related to DMAG.

DMAG publishes information on its website in order to provide a service to users; however, it is not liable for any technical inaccuracies and/or typographical errors. When reported, DMAG will immediately make any corrections.

DMAG makes no guarantee that the information published on its website complies with the laws of the relevant jurisdiction applying to the user.

The website is a secure website according to international Internet standards; therefore, the user’s device will not be affected by any viruses while browsing when this is carried out properly. However, DMAG shall not be liable for any problems, damages, viruses or risks which the user may incur during improper use of the website, and shall not be liable for any malfunction of the website due to the deactivation of cookies in the user’s browser.

Users must agree to the terms and conditions of this legal notice, and must periodically visit this page for any updates, changes or corrections.

DMAG reserves the right to make corrections and changes to the website, as well as to change the terms and conditions of use of the Website where necessary without notice.

 

 

TRADE POLICY

 

The offer and sale of products on the website www.dmag.eu are governed by the conditions set out in the paragraph General Conditions of Sale.

DMAG sells its own products and carries out its e-commerce activities exclusively to end-users who are “consumers”. 

“Consumer” shall be taken to mean any natural person who operates on www.dmag.eu for purposes unrelated to entrepreneurial, business, craft or professional activities.

In view of its trade policy, DMAG reserves the right not to follow up on orders from persons other than “consumers” or, in any case, orders that do not comply with its trade policy. 

In particular, to make orders on the Website, Customers must: - be consumers - be over 18 years old - qualify to enter into a legally binding contract - have a valid POP e-mail address - have a valid credit card: Visa, Mastercard, American Express, Maestro,  Diners Club and JCB or bank account.

On www.dmag.eu, only brand name and top-quality products are offered for sale.

The main features of the products are presented on www.dmag.eu inside each product description.

DMAG shall undertake to ensure that the description and/or photographic representation of the products are as faithful as possible to the products themselves.
However, given the fact that the image quality may depend on the IT tools used, the perception of the description or photographic representation of the products may not correspond exactly to the products themselves; therefore, the images and videos accompanying the presentation of the products must be published on the Website as a mere description.

 

Prices and Currency

The prices published and final invoices will be in Euros (EUR) for every country in the world.
To help customers estimate the prices in euros in their local currency, DMAG provides some conversions. For pages where currency is published in Euros (EUR), clients can visit http://www.xe.com/it/currencyconverter/ to check their local currency. The final amounts charged to the credit card may vary depending on currency fluctuations and bank charges.

DMAG invites customers to contact their bank to find out the conversion value of the prices and bank charges relating to the transaction.

Credit cards will be charged in euros, after which, due to variable exchange rates, the final price will be calculated and charged to the credit card with the exchange rate that applies on the day of the transaction.

 

Promo Codes

Customers who have received a PROMO CODE via email, social networks or on compliant promotional websites may enter the code when purchasing the order or during the checkout. Each code may have a validity start and end date restricting its use, which cannot be extended.

 

Order Processing 

DMAG reserves the right to refuse an order in the event that Gestpay does not receive approval from the customer’s bank. Once an order of available products has been placed, it is not possible to make changes to said order. Orders placed separately will be dispatched separately. DMAG reserves the right to delay a shipment if the order cannot be shipped for reasons beyond DMAG's control. Please note that during sales and promotions, there may be delays in delivery. DMAG reserves the right to refuse to process any order and/or service at any time.

 

Cookie Policy

 Cookies are small text strings that the sites visited by the user to send to his/her terminal (usually the browser), where they are stored before being sent back to the same websites at the next visit by the same user. While browsing a website, the user can also receive on his/her terminal cookies that are sent by different websites or web server (see “third party”), where some elements can reside (such as, for example, images, maps, sounds, links to specific pages on other domains) on the website that said user is visiting.

This cookie policy has the specific purpose of illustrating the types and procedures of use, as well as to provide guidance on the actions to refuse or delete cookies present on the website, where desired.

 

Cookies used

DMAG uses the following categories of cookies, divided according to the classification proposed by the Privacy Ombudsman in the advice of 8 May 2014 “Identification of simplified procedures for the information notice and the acquisition of consent for the use of cookies”:

 

Technical cookies

Technical cookies are those used for the sole purpose of “carrying out the transmission of a communication over an electronic communications network, or as strictly necessary in order to provide an information society service explicitly requested by the subscriber or user” (see Article 122(1) of the Privacy Code).

 

These are not used for further purposes and can be used for divided into browsing or session cookies, which guarantee the normal browsing and use of the website (making it possible, for example, to make a purchase or authenticate oneself to access restricted areas); analytics cookies, similar to technical cookies when used directly by the website operator to collect information, in aggregate form, on the number of users and how they visit the website; functionality cookies, which allow the user to browse according to a set of selected criteria (for example, language or products selected for purchase) in order to improve the service rendered to them.

 

In particular, DMAG uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files that are stored on your computer, to help the website analyse how users use the website. The information generated by the cookie about how you use the website (including your IP address) will be sent to and stored by Google servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where said third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the website’s full features. By using this website, you consent to the processing of your data by Google in the manner and for the purposes set out above.
You can prevent Google from tracking a cookie that is generated by and linked to your use of this website (including your IP address), as well as from processing such data, by downloading and installing this plugin on your browser: http://tools.google.com/dlpage/gaoptout?hl=en

 

Profiling cookies

 Profiling cookies are designed to create user profiles and are used in order to send advertising messages in line with the preferences he/she shows when browsing the Internet.

 

Third party cookies

 Third-party cookies come from ads from other websites, such as pop-ups or advertising banners, displayed on this website being viewed. They can be used to record the use of the website for marketing purposes.

Third-party cookies are usually used for profiling.

In particular, while browsing our website, these cookies are used to show you products you might like or similar ones to those you have already looked at, based on your browsing history. The use of these cookies does not normally entail the processing of personal data, but can enable connections to your computer or other devices and tracking of saved data: the cookies connect to the browser installed on your computer or on other devices used while browsing our website.

DMAG uses the following third-party cookies: Google AdWords, Facebook

 

How to disable cookies

Most browsers are configured to accept cookies. However, most browsers allow you to control and also disable cookies through your browser settings. Please note, however, that disabling browsing or functionality cookies may cause the website to malfunction and/or limit the service we offer.

 You can find information on how to disable cookies if you are use these browsers:

•Firefox

https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie

• Chrome

https://support.google.com/chrome/answer/95647?hl=it

• Explorer

http://windows.microsoft.com/it-it/windows7/how-to-manage-cookies-in-internet-explorer-9

• Safari

 http://support.apple.com/kb/ph5042

• Opera

 http://help.opera.com/Windows/10.00/it/cookies.html

 

 

INFORMATION ON PERSONAL DATA PROTECTION

PURSUANT TO ART. 13

OF LEGISLATIVE DECREE 196/03 as subsequently amended

 


1.   DATA PROCESSING CONTROLLER

 

Please be advised that while browsing the website www.dmag.eu and purchasing products for sale, data relating to identified or identifiable persons may be processed.
The OWNER of said data processing is Proiezione S.R.L. , Tax Code and VAT No. 09287400155, registered in Milan’s Companies Register under No. 09287400155, R.E.A. No. 1282441, with its registered office in Via Manzoni n. 44, Milan, Italy. Its e-mail address is: [email protected]

The complete list of external managers who perform the processing of your data can be requested directly from Proiezione S.R.L.

 

2. PLACE OF DATA PROCESSING

The processing of data collected through the website www.dmag.eu takes place in Italy at the registered office of Proiezione S.R.L.


3.   TYPES OF DATA PROCESSED

3.1. Browsing data: the information systems and software procedures relied upon for the functioning of the website www.dmag.eu acquire personal data as part of their standard operations; the transmission of said data is an inherent feature of Internet communication protocols. This information is not collected to related to identified subjects, however it might allow enable users to be identified, given its nature, after being processed and matched with data held by third parties.

This data category includes IP addresses or domain names of the computers used by users connecting to this website; the URI (Uniform Resource Identifier) addresses of the requested resources; the time of such requests; the method used for submitting a given request to the server; the returned file size; the numerical code relating to the server response status (successful, error, etc.), and other parameters related to the user’s operating system and computer environment.


This data is used only to obtain anonymous statistics on site usage and to check its correct functioning and are deleted immediately after processing. The data may be used to establish liability in the event that computer crimes are committed against the website.


3.2.   Data provided by the user during registration or by filling out and sending the order: pursuant to Article 13 of the Code regarding personal data protection - Legislative Decree No. 196 dated 30.06.2003 as subsequently amended, we inform you that your personal and tax details acquired during registration or by filling out and sending the order to Proiezione S.R.L. will be processed:

1) (contractual purposesto establish and implement the contractual obligations that concern you, as well as to fulfil the resulting legal obligations and/or secondary regulations. Please be advised that providing these details is compulsory. Therefore, refusal to supply the data requested during registration or by filling out and sending the order, in whole or in part, or failure to consent to its processing and/or communication to third parties, will result in Proiezione S.R.L. being unable to provide the services requested;

2) (promotional marketing purposes) to send commercial communications, newsletters, advertising material, direct sales.

 

3.3.   Interaction with external platforms and social networks: Proiezione S.R.L. can acquire data from third-party services accounts and perform interactions with social networks, or other external platforms, directly from the site www.dmag.eu.
The Interactions and data acquired in this way are, in any case, subject to the user’s privacy settings for each social network and the permissions expressed. The data acquired in this way will be processed for the purpose of marketing and special offers.

 

4.      PROCESSING COMMUNICATIONS

Without prejudice to the communications provided in pursuance of legal obligations, the data may be passed on in Italy to:

         -            debt collection companies;

         -            professionals and consultants;

         -            companies tasked with managing promotional marketing activities on behalf of Proiezione S.R.L;

         -            providers of electronic communications services and manufacturers of electronic tools;

         -            companies tasked with the maintenance of the website www.dmag.eu.

 

The data will not be passed on abroad and/or disseminated to third parties in Italy or abroad.

 

5.      PROCESSING METHODS

The data processing will be carried out by formally identified employees and managers using paper, magnetic, IT and or telecommunication tools in order to ensure its security and confidentiality and secure against the loss of data, unlawful or improper use and unauthorised access. The processing can also be carried out through automated tools to store, manage and send electronically the data itself. The databases are safeguarded in protected environments whose access is controlled by and compliant with the provisions set out in the Privacy Code.

 

6.      RIGHTS OF THE PERSON CONCERNED

With regard to the data itself, you can exercise the rights provided for in Article 7 of Legislative Decree No. 196 dated 30.06.2003, ( http://www.privacy.it/privacycode-en.html ) within the limits and under the conditions laid down by Articles 8, 9 and 10 of said Legislative Decree.
In particular, you have the right to object wholly or in part:

a) for legitimate reasons, to the processing of your personal data, even if it is pertinent for collection purposes;

b) to the processing of your personal data for the purpose of sending advertising materials, direct sales, or for carrying out market research or promotional communications.

You can freely and at any time exercise such rights with a written request sent to Proiezione S.R.L., at the postal address or e-mail address [email protected], to which we will promptly reply.

 

7.      TERMINATION

The data will be processed for the duration of the contractual relationship established, and subsequently for promotional/marketing purposes and to fulfil all legal requirements.

The undersigned declares to have received complete information, pursuant to Article 13 of Legislative Decree No. 196 dated 30.06.2003, and expresses his/her consent to the processing and communication of his/her data deemed personal under said decree within the limits and for the purposes of promotional marketing as specified in the information notice.

 

 

8.       DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS (“T&C”)

Russian Version

These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.

1. Terms used herein:
Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International AO and DHL Express OOO.  DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments.
Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union.
Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time.
Shipper means a legal entity, normally an online store, that handed Express Shipments over to the Express Carrier for delivery.
Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.

2. T&C Subject Matter
2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker (“Agreement”).
2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box “I accept terms and conditions of the Public Offer,” as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper’s website.
2.3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation.
Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment. 

3. DHL Express Network Terms and Conditions of Carriage.
3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below:
Deliveries and Undeliverables
Shipments cannot be delivered to PO box address or postal codes only.  Shipments are delivered to the Consignee’s address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally.  Shipments to addresses with a central receiving area will be delivered to that area precisely.  If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay for delivery, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment is transferred to DHL and may be sold by DHL without incurring any liability whatsoever to Shipper or anyone else, with the proceeds of sale less service charges and related administrative costs to be returned to Shipper. 
Inspection
DHL has the right to open and inspect Shipments without notice.
DHL’s Liability
DHL’s liability is expressly limited to direct loss and damage only and cannot exceed per kilo/lb limits pursuant to Section 6.  Any other types of loss or damage whatsoever are excluded (including but not limited to lost profits, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL’s attention before or after acceptance of the Shipment.  If a Shipment combines carriage by air, road or other mode of transport, it shall be deemed to have been carried by air.  DHL’s liability in respect of any one Shipment transported, without prejudice to Sections 7 through 11, is limited to its actual cash value and shall not exceed:
- an amount calculated based on $US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or other non-road mode of transportation; or 
- an amount calculated based on $US 12.00/kilogram or $US 5.44 /lb for Shipments transported by road. 
Claims are limited to one claim per Shipment; settlement of such claim will be full and final settlement for all loss or damage in connection therewith.  If Shipper regards these limits as insufficient they must make a special declaration of value and request insurance as described in Section 8 (Shipment Insurance) or make their own insurance arrangements, failing which Shipper assumes all risks of loss or damage.
Time Limits for Claims
All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever in respect of those claims.
Delayed Shipments and Money-Back Guarantee
DHL will make every reasonable effort to deliver the Shipment according to DHL’s regular delivery schedules, however, these schedules are not binding and do not form part of this Agreement.  DHL is not liable for any damages or loss caused by delays.
Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipment’s transport charges in some cases.  The Money-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service. 
Circumstances Beyond DHL’s Control
DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control.  These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. Shipper, Consignee, third party, customs authorities or other government officials; “Force Majeure”, e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or embargo, riot or civil commotion, industrial action.
International Conventions
If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs.  For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply.  These conventions limit DHL’s liability for shipment loss or damage. 
Routing
Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.
Governing Law
Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law. 
3.2 Full text of the текст DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.

4. Customs Operations Terms & Conditions
4.1. Customs Broker:
4.1.1 may performs customs declaration of Express Shipments;
4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;
4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.
4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request.
All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF.
4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost
4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.

5. Liability of the Parties
5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice. 
5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.
5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.

6. Service Fees and Payment for Customs Operations:
6.1. Service fees are determined based on the Customs Broker’s rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder. 
6.2. The Consignee must pay for the Customs Broker’s services.
6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Broker’s services provided to the Consignee hereunder are paid in full.

7. General Provisions
7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.

 

 

УСЛОВИЯ ДОСТАВКИ И СОВЕРШЕНИЯ ТАМОЖЕННЫХ ОПЕРАЦИЙ
ПО СЕТИ ЭКСПРЕСС-ПЕРЕВОЗЧИКА DHL EXPRESS (далее - Условия)

Настоящие Условия используются при оказании услуг Экспресс-перевозчиком DHL Express при доставке Экспресс-грузов для личного пользования.

1. Термины, используемые в настоящих Условиях:
Экспресс-перевозчик - DHL Express представлен на территории РФ двумя лицами: АО «ДХЛ Интерненшл» и ООО «ДХЛ Экспресс». DHL Express, а также третьи лица, осуществляют совместную деятельность по международной перевозке Экспресс-грузов и совершению таможенных операций в отношении Экспрес-грузов.
Таможенный представитель – ООО «ДХЛ Экспресс», совершающее от имени и по поручению декларанта или иных заинтересованных лиц таможенные операции в соответствии с таможенным законодательством Таможенного Союза.
Экспресс-груз – товар, перевозимый в рамках скоростной перевозки любыми видами транспорта с использованием электронной информационной системы организации и отслеживания перевозок на сайте www.dhl.ru в целях доставки данного товара до Получателя в соответствии с индивидуальной транспортной накладной в течение минимально возможного и/или фиксированного промежутка времени.
Отправитель – юридическое лицо, обычно интернет-магазин, передавшее Экспресс-перевозчику Экспресс-груз для доставки.
Получатель – физическое лицо, получатель Экспресс-груза, указанный на транспортной накладной DHL Express.

2. Предмет настоящих Условий
2.1. Настоящие Условия представляют собой публичную оферту и составляют Договор перевозки и совершения таможенных операций в отношении Экспресс-грузов консенсуального типа, совершаемый между Отправителем/Получателем, Экспресс-перевозчиком и Таможенным представителем (далее - Договор).
2.2. Нажатием кнопки, проставлением галочки либо другого знака в поле «Я принимаю условия Публичной оферты» а также/либо какого-либо другого фактического подтверждения согласия на сайте Отправителя при заказе Получатель Экспресс-грузов принимает положения настоящего Договора от своего имени и от имени иных прямо или косвенно заинтересованных лиц, включая и Отправителя.
2.3. В соответствии с применимым в РФ законодательством Экспресс-перевозчик и Таможенный представитель вправе требовать от Получателя документы и сведения, необходимые для выполнения международной перевозки Экспресс-грузов и совершению таможенных операций в отношении Экспресс-грузов, в том числе содержащие информацию, составляющую коммерческую, банковскую и иную охраняемую законом тайну, либо другую конфиденциальную информацию, и получать такие документы и сведения в сроки, обеспечивающие соблюдение установленных законодательством требований. Экспресс-перевозчик и Таможенный представитель признает и подтверждает, что полученная информация, составляющая государственную, коммерческую, банковскую и иную охраняемую законом тайну (секреты), либо другая конфиденциальная информация не будет разглашаться или использоваться Экспресс-перевозчиком, Таможенным представителем и их работниками для собственных целей, передаваться иным лицам, за исключением случаев, предусмотренных законодательством, применимым в РФ, а также случаев, когда передача информации иным лицом необходима для выполнения международной перевозки Экспресс-грузов и совершения таможенных операций в отношении Экспресс-грузов.


3. Условия доставки по сети DHL Express.
3.1. Отправитель и Получатель согласны с тем, что для транспортировки грузов по сети DHL Express применяются обычные Условия доставки DHL Express, основные положения которых, важные для Получателя, перечислены ниже:
Доставка и невозможность доставки
Грузы не могут быть доставлены по адресам абонентских ящиков или с указанием только почтовых индексов. Грузы доставляются по адресу Грузополучателя, указанному Грузоотправителем (в случае почтовой услуги - по адресу первого почтового центра), однако, не обязательно лично Грузополучателю. Доставка Грузов, адресованных в центральную зону получения грузов, производится именно в эту зону. В случае неприемлемости груза, его заниженной таможенной стоимости, невозможности нахождения или идентификации Грузополучателя с помощью разумных мер, отказа Грузополучателя от доставки или оплаты доставки «DHL» предпримет все зависящие от него меры для возврата Груза Грузоотправителю за счет последнего; в противном случае Груз поступает в распоряжение «DHL» и может быть реализован по его усмотрению без какой-либо ответственности перед Грузоотправителем и любыми иными лицами, а вырученные от реализации денежные средства за вычетом стоимости услуг и соответствующих административных расходов подлежат возврату Грузоотправителю.
Инспектирование
«DHL» имеет право вскрывать и инспектировать Грузы без уведомления.
Ответственность «DHL»
Ответственность «DHL» однозначно ограничивается реальным ущербом и не может превышать предельных значений в расчете на килограмм/ фунт веса Груза согласно Разделу 6. Любые иные виды убытков или ущерба, (включая, помимо прочего, упущенную выгоду, процентный доход и деловую перспективу), вне зависимости от того, является ли подобный ущерб и убытки особыми или косвенными, даже в том случае, если даже «DHL» было поставлено в известность о риске возникновения подобного ущерба или убытков как до, так и после приема Груза, «DHL» не возмещаются. Если перевозка груза осуществляется комбинированным способом с использованием авиационного, автомобильного и иного вида транспорта, считается, что она осуществлялась авиационным транспортом. Ответственность «DHL» в отношении любого отдельно взятого Груза, (независимо от положений, содержащихся в Разделах 7-11), ограничивается фактической стоимостью и не может превышать:
- суммы, исчисленной из расчета 25,00 долларов США за килограмм или 11,34 доллара США за фунт веса Груза, перевозимого авиационным или иными видами транспорта, кроме автомобильного, либо
- суммы, исчисленной из расчета 12,00 долларов США за килограмм или 5,44 доллара США за фунт веса Груза, перевозимого автомобильным транспортом.
По каждому Грузу не может быть заявлено более одной претензии, причем произведенный расчет признается полным и окончательным расчетом за все убытки или ущерб, причиненный в указанной связи. Если Грузоотправитель сочтет вышеприведенные предельные суммы выплат недостаточными, он должен отдельно объявить ценность груза и заявить о необходимости его страхования в соответствии с положениями Раздела 8 (Страхование Грузов), либо самостоятельно застраховать груз; в противном случае все риски причинения ущерба и убытков грузу переходят на Грузоотправителя.
Срок предъявления претензий
Все претензии должны быть заявлены «DHL» в письменном виде в течение тридцати (30) дней с момента приема груза «DHL»; в противном случае «DHL» не будет нести по претензиям никакой ответственности.
Задержка в перевозке Грузов и Гарантии возврата денежных средств
«DHL» предпримет все зависящие от него меры для доставки груза в соответствии с регулярным расписанием «DHL», однако такое расписание не является обязательным к исполнению и не является частью настоящего контракта. «DHL» не несет какой-либо ответственности за любой ущерб или убытки, обусловленные задержкой в доставке.
Ряд услуг предусматривают гарантию возврата денежных средств, обеспечивающую выплату или возмещение денежных средств в размере полной или частичной стоимости доставки Груза в случае задержки в некоторых ситуациях. С условиями гарантии возврата денег можно ознакомиться на веб-сайте «DHL» (www.dhl.com) или в отделе обслуживания клиентов «DHL».
Независящие от «DHL» обстоятельства
«DHL» не несет ответственность за какой-либо ущерб и убытки, вызванные не зависящими от «DHL» обстоятельствами. Указанные обстоятельства, помимо прочего, включают: негативное воздействие электрических или магнитных полей на электронные или фотографические изображения, данные или записи или их стирание, любые дефекты или характеристики, обусловленные характером Груза, даже если о них было сообщено «DHL»; любые действия или бездействие лиц, не являющихся сотрудниками или подрядчиками «DHL», а именно, Грузоотправителя, Грузополучателя, третьей стороны, таможенных органов или иных официальных лиц; «Форс-мажорные обстоятельства» — землетрясение, циклон, ураган, наводнение, туман, военные действия, катастрофа воздушного судна или эмбарго, мятеж или массовые беспорядки, производственные конфликты.
Международные конвенции
В случае осуществления перевозки Грузов авиационным транспортом, когда конечный пункт назначения или остановки находится в стране, отличной от страны отправления, применяются положения Монреальской конвенции или Варшавской конвенции в зависимости от обстоятельств. В случае осуществления перевозки международным дорожным транспортом может применяться Конвенция о договоре международной дорожной перевозки грузов (КДПГ). Эти конвенции ограничивают ответственность «DHL» за утерю либо повреждение груза.
Маршрут следования
Грузоотправитель соглашается с любым маршрутом следования и отклонениями от него, включая возможность прохождения Груза через промежуточные перевалочные пункты.
Применимое законодательство
Любые споры, возникающие из настоящих Условий, или в связи с ними, в интересах «DHL» подлежат рассмотрению в судах страны отправления Груза и регулируются законодательством этой страны, при этом Грузоотправитель обязуется признать указанную юрисдикцию, если это не противоречит действующему законодательству.
3.2 Полный текст Условий доставки по сети DHL Express доступен на сайте www.dhl.ru .

4. Условия совершения таможенных операций
4.1. Таможенный представитель:
4.1.1 вправе производить таможенное декларирование Экспресс-груза;
4.1.2 обязуется информировать Получателя о дате прибытия товаров на склад временного хранения (далее – СВХ) посредством факсимильной или электронной связи;
4.1.3 обязуется совершать другие действия, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, необходимые для совершения таможенных операций, в качестве лица, наделенного Получателем полномочиями в отношении декларируемых Экспресс-грузов.
4.2. Получатель обязуется предоставлять Таможенному представителю полные и достоверные сведения и документы, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, для осуществления декларирования Экспресс-грузов, а также в соответствии с запросом Таможенного представителя представлять дополнительные документы.
Все необходимые документы для декларирования товаров должны быть представлены не позднее 10 (десять) календарных дней с момента прибытия товаров на склад временного хранения
4.3. Получатель обязуется самостоятельно соблюдать все формальности, связанные с частотой перемещения им грузов через таможенную границу.
4.4.Отправитель и Получатель гарантируют юридические правомочия или иные законные основания на совершение юридически значимых действий Таможенного представителя от их имени и несут полную ответственность за предоставление полной и достоверной информации относительно Экспресс груза.

5. Ответственность Сторон
5.1. Получатель несет ответственность за штрафные санкции, наложенные на Таможенного представителя вследствие нарушения последним таможенных правил в связи с предоставлением Получателем неполной и/или недостоверной информации и документов, в том числе, несоответствия перевозимых товаров сопроводительным документам в части их наименования, количества, иных характеристик, влияющих на достоверное декларирование, а равно несвоевременного предоставления Получателем указанных документов и информации, и в этом случае Получатель обязуется возместить Таможенному представителю суммы таких санкций на основании отдельного счета. 
5.2. Таможенный представитель не несет ответственность за упущенную выгоду, а также иные косвенные и непредвиденные убытки Получателя, даже если такие убытки предсказуемы или если Таможенный представитель был о них уведомлен, или мог бы или должен бы был знать о них.
5.3. Стороны освобождаются от ответственности за частичное или полное неисполнение обязательств по настоящему Договору, если оно явилось следствием обстоятельств непреодолимой силы, и если эти обстоятельства непосредственно повлияли на исполнение данного Договора.

6. Тарифы и оплата услуг по совершению таможенных операций:
6.1. Стоимость услуг определяется в соответствии с тарифами Таможенного представителя на дату выставления счета, включая суммы таможенных и иных платежей, уплаченных Таможенным представителем при оказании услуг по настоящему Договору. 
6.2. Услуги Таможенного представителя должны быть оплачены Получателем.
6.3. Таможенный представитель оставляет за собой право за счет Получателя удерживать любые товары последнего до момента получения Таможенным представителем полной оплаты услуг, оказанных Получателю по настоящему Договору.

7. Общие положения
7.1. В случае изменения текста Условий и/или Договора, Стороны соглашаются, что будут применены Условия, действующие на дату получения согласия, указанного в п. 2.2.